Complaints

At St Michael’s, we make every effort to resolve all concerns that parents have about their children and the school.  Often an informal discussion, when additional information is provided, can establish the facts and clarify a situation.

 

If you are unhappy about any aspect of your child’s education or experience at school, please make an appointment to see the class teacher.  We would hope that discussing the matter with the teacher should be enough to resolve the problem.  However, if you are still unhappy about the outcome of the meeting, you should make an appointment to see the Headteacher.  We work as a team at St. Michael’s and your concern will have been passed on to the Head Teacher by the Class Teacher.  The Head Teacher will be aware of any action that has been taken.  We aim to work in partnership with parents and, again, every effort will be made to resolve the issue.

 

Please remember that:

• We welcome parental feedback and actively encourage it
• Our door is always open
• Any complaint is treated confidentially and quickly
• It is often better to deal quickly with a small issue than wait until it grows!
• Raising a concern or complaint will not affect our respect and support for you or your child

Complaints Policy

We strive to provide a good education for all our children. The headteacher and staff work very hard to build positive relationships with all parents. However, the school is obliged to have procedures in place in case there are complaints by parents or guardians. Our Complaints Policy sets out the procedures that the school follows in such cases.